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Store Policy
Item availability
Although we make every effort to keep sufficient stock of items listed
on our site; occasionally we do sell out of certain products. If we are
out of stock on an item that you've ordered, we will notify you via
e-mail. Any changes will be reflected in your order total as well as
your shipping confirmation.
Credit Cards:
Ayanashop.com accepts the following credit cards: Visa and Master Card.
Sales Tax:
If the order is shipped within California , the law requires that local
sales tax be added to the order total including the amount of the
shipping charge. If you have resale or tax exempt status, please make
your order by Phone, Fax or E-Mail, since we do not have this option
available on our web site as of this time. We do not collect tax for
orders shipped out of California.
Tracking Order:
You will receive an order confirmation once your order has been
successfully transmitted. In addition, a shipping confirmation e-mail
will be sent once your order has been shipped. This confirmation will
include the tracking number for your package.
Modifications & Cancellations:
Please be advised that once an order has been placed we are unable to
make any modifications to the order including cancellations. Please see
our returns policy below for instructions on how to return or exchange
an item.
Guidelines:
Orders placed Monday-Friday before 1 PM PST will begin processing that
day, excluding holidays, and will ship within 5-10 business days based
on availability and credit verification. All orders placed after 1 PM
PST will begin processing the next business day, and ship within 5-10
business days. Orders placed on Friday after 1 PM PST will begin
processing on the following Monday. Ayanashop.com will contact you with
a follow-up email if the merchandise you have selected is not currently
in stock or if we need additional identification provided for credit
verification. We use UPS and FedEx for delivery, and therefore are
unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do
not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Domestic and International Shipping costs, methods and disclosure:
Shipping costs are based on several factors, including total cost of
items, the weight of the package, and the destination. To calculate the
cost of shipping a package, first add your selected items to your cart.
Proceed to checkout where you will be asked your preferred method of
shipping. This will display the cost for shipping that specific package
by a particular method to your destination. At this point you may
either proceed with your order, or cancel order and logout.
PLEASE NOTE:
Shipping charges include brokerage fees but do not include taxes or
duties. Contact your local customs office to request the details of
these charges. If you decide to refuse any shipments from ayanashop.com
you are responsible for the original shipping costs to you, any duties,
taxes and/or customs charges that are incurred on the package, and the
cost of returning the package to ayanashop.com. This amount will be
subtracted from your merchandise refund. We are required by law to
disclose the full value of the package contents and cannot alter this
value. If you have any shipping and handling questions or comments
please email them to support@ayanashop.com.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Return Policy:
Returns and exchanges are accepted on merchandise within 21 days of
receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with
ALL tags attached. Please complete the return/exchange portion of your
invoice and include it with your package. PLEASE NOTE: Shipping and
handling charges are non-refundable.
Please send your return or exchange to:
AYANA Inc. Returns & Exchanges, 1903 South Ola Vista, San Clemente CA 92672 USA
Securely pack and seal the return merchandise and invoice in an
appropriate shipping box or envelope, and send back to us using an
insured service to the above address. (This will provide you with
recourse on your package, as we cannot accept responsibility for
packages that we do not ship ourselves).
Once your package has been received at ayanashop.com, your refund will
be processed in the original form of payment within five business days.
You will be notified via email to the address listed on your account
when this transaction has taken place. Please note that your banking
institution may require additional days to process and post this
transaction to your
account once they have received the information from ayanashop.com
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